Issue tracker Template

It’s absolutely not a secret that every second wasted in issue resolution is a potential for losing your customer. Fast response time to issue resolution is the most highly ranked factor in customer loyalty. Therefore, if you need to retain your customers and grow a reputation of exemplary customer service, it is important to have an issue tracking software or a template for managing and resolving issues as soon as possible.

Keeping track of customer issues can be overwhelming. With different users reporting product inefficiencies from various platforms, it can be a challenge to monitor and resolve all of them within a certain time.

This is why you need an effective issue tracking system that will guarantee you a fast response time, maximum customer satisfaction, efficiency and productivity. That’s where the GoodDay Issue Tracking platform comes in handy.

Tracking issues in project management

Why Use the GoodDay Issue Tracker Template?

The GoodDay Issue Tracker template is packed with amazing features customized to help with all your issue-tracking needs.

Schedule and Prioritize Issues

Not all the reported issues may be urgent. This issue tracking template not only allows you to schedule the reported issues but also assign the priority of each. These two critical features combined will allow you to view and handle all the high-priority issues first, while still staying up to date on all the other issues as per the customer impact.

The GoodDay calendar will ensure that, eventually, every issue is resolved within a reasonable time. It guarantees your customers no delayed responses at any given point.

Collaboration & Transparency of Operations

This template is equipped with issue tracking tools that allow full transparency over each ticket. By adding team members to your workspace, you can allocate tasks and issues to different members, thereby allowing for collaboration and accountability. Instantly define which member of your team is required to take an action and boost your team’s productivity avoiding any possible delays. As a manager, you can also view the schedules of each team member, and hence re-allocate tasks when necessary. Collaboration is made even easier with real-time communication, chats, online meetings, and document attachment options.

Fully Customizable

The issue tracking platform is fully customizable, letting you add and customize fields as well as the workflow, as required. You can also add automated actions to seamlessly handle any repetitive tasks and to streamline all processes.

Advanced Analytics and Instant Reports

When it comes to issue tracking, it is crucial to monitor performance. Therefore, this issue tracker allows you to generate instant reports and analytics based on your productivity and the summary of tasks, their status, and the users, among other factors.

Integrate with Everything

This brilliant issue tracker can be hooked to email, allowing you to create a new task via email. You can also use a request form or any other system via the GD API, giving you limitless opportunities for integration.

Furthermore, you can opt to use this issue tracker template as a stand-alone ticketing system or integrate it with other activities, such as Development, Marketing, Project Management, Product Management, IT, or Sales, for a smooth workflow.

Utmost Flexibility

The issue tracker template supports a wide variety of work views. From the simple and easy-to-use list view to tables, boards, calendars, or Gantt charts. You can personalize your views as per your desired output. Additionally, with each view, you can filter the information and generate a visual layout of all the issues and their progress at various stages.

Efficiency is Only One Click Away

Keep your clients happy and crush all your competitors with this amazing Issue Tracker Template. Once you try it, you will never go back. All the features and issue tracking tools will get your team to a high level of efficiency like never before.

Get this template

Template details


Task types

Task Issue

Custom fields

Reproducible Customer impact



Related templates

Customer Service

Customers are an integral part of every organization, and customer satisfaction is vital to the success of any business. That’s why it is essential to keep track of each customer request and resolve


Manage your quality assurance and testing process using this dedicated, ready-to-go template with custom fields, statuses, and views that you need. 

No matter how many use cases you will be testi

IT Service Desk

Preconfigured service issue tracking board template for IT request tracking, which allows to fully organize your IT team’s support activity and review the status of all requests with a few clicks.

User Story Mapping

Our User Story Mapping template helps you organize your product’s user journey and keep user experience at the center of your product development and enhancement process. User Story Mapping helps pr

Product Roadmap

This template helps plan and visualize your product roadmap, from high-level to a detailed feature-level view, and connect the plan to execution.

 Just like successful product development is depe

User Feedback Tracker

Want to make your customers happy? Collect all the feedback in one place, prioritize inputs well, respond to you users, and implement features that will improve your product or service.

 While al

Contractor Management

Use this template to record the information for all your third party service providers and contractors to have quick access to contract and vendor details.

 Managing contractor and vendor relatio