Customer helpdesk

Template design to fully manage customer support requests, from logging and tracking, to status review, execution, and successful resolution of support tickets.



If your organization has customers, it will have support requests! Even if your team supports only internal stakeholders (e.g. corporate IT department or Marketing), you still get requests from other teams and need a place to keep track of how well they have been resolved.

Use our Customer Helpdesk template to work on such customer or internal stakeholder requests and stay organized to deliver resolutions on time. The template allows tracking requests in a Task List, Task Table or Kanban Board view, and includes several custom fields you will likely need, such as Email and Name of the requesting party. Get started with this template quickly and add your own custom fields if needed. You won’t miss a request and will be able to analyze how quickly your team resolves them, all in one place

Use Template

Template details

Task types

Task Issue

Custom fields

Email Name

Statuses

NEW IN PROGRESS RESOLVED ON HOLD CLOSED CANCELLED

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